Refund policy
The BENJO Promise: Returns & Exchanges
Your Signature Scent, Guaranteed.
Choosing a fragrance is a deeply personal experience. We want you to be entirely captivated by your BENJO scent. If you feel your full-size selection isn't the perfect match, we offer a 14-day return privilege.
We understand that you need to experience the fragrance to know if it's right for you. Therefore, please note the following conditions for a successful return:
Gently Tested Condition: We gladly accept returns of full-size bottles that have been gently tested (only a few initial sprays). The bottle must be virtually full and returned in its original BENJO box. Bottles with significant usage will not be accepted.
The Discovery Set: Because our 10ml Discovery Sets are exclusively designed for sampling and personal exploration, they are considered final sale. For hygiene reasons, Discovery Sets cannot be returned or exchanged.
Return Shipping: Please note that customers are responsible for the return shipping costs. The original shipping fee and the return shipping cost are non-refundable and will be deducted from your final refund amount.
Timeframe: Eligible returns must be requested and shipped back within 14 days of receiving your order.
Processing: Once we receive and gently inspect your returned item, please allow 3-5 business days for the refund to be processed to your original payment method.